Alternative Litigation Resolution

In case of consumer dispute, the consumer can use the European Online Dispute Resolution Platform,
available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities (under Law No. 144/2015, of 8 September):

Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)

Braga
Rua D.Afonso Henriques, nº 1(Ed.Junta de Freguesia da Sé)
4700 – 030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E – mail: geral @ciab.pt
Web: www.ciab.pt

Viana do Castelo
Av.Rocha Paris, nº 103(Ed.Vila Rosa)
4900 – 394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389
E – mail: ciab.viana @cm – viana – castelo.pt
Web: www.ciab.pt